Through our consulting work with Hotels (Maze Consulting) we realized that there is a need for back to basics Hospitality training that incorporates Property Management systems training. We also found that Hospitality has some great job opportunities for school leavers but they often find themselves in the most junior positions without knowing what else is available.

This lead us to develop our first course, Hospitality Operations Introduction, specifically focused on people with little or no experience, wanting to build their CV to assist them in finding employment in the industry. This course includes Opera PMS training. We use inter-active training and experiential learning methodology to teach learners how to practice and apply skills. We also offer one-on-one coaching and support sessions.

We then worked with a reputable partner within the Skills development industry, Omni HR, to develop an accredited course, Management (Hospitality Customised). This course is ideal for a person showing potential to be a future leader in an organization. They will learn the skills required to take on any supervisory position and succeed in it, covering basic management principles within the Hospitality environment. We integrate Opera PMS into this training, giving learners the tools to apply what they learn back on the job. Spend towards this training will count towards the Skills Development element on your B-BBEE scorecard and specifically within the Tourism & ICT Sectors.

Our Team

Melanie van Wyk

 

Melanie van Wyk Maze Academy

Melanie van Wyk (B Com. Hotel & Tourism Management), the driving force behind Maze Consulting, has over 20 years local & international experience in the Hospitality Industry. Melanie joined the Spier team in 2002 as Receptionist and worked her way through the company until she left as General Manager in 2011. Some previous positions (not limited to Spier) also include Restaurant waitress, Banqueting waitress, Group Reservations, Reservations Manager and Revenue Manager. It is this diverse skill set that puts her in the perfect position to offer valuable directional service to hotels.

She strongly believes in empowering staff to make informed decisions and thus serve guests to the highest possible standard. Her expertise lies in combining Property Management systems with hotel procedures to create Property specific documentation that is easily understandable and sustainable. Through this she assists hotels in streamlining procedures to create the most efficient work force.


Gallo Shanker

 

Gallo Maze Academy

Gallo is a consummate professional hotelier with many years of experience in the Luxury Hospitality Industry. He has a sincere passion for standards and excellence. His portfolio includes the likes of: The Victoria & Alfred, Spier Wine Farm, The Twelve Apostles Hotel & Spa, Hotel Lé Vendome and the Cape Royale Luxury Hotel.

His specialties include: Leadership, Motivation, People Management, Planning and Organisation, Quality and Consistency, Cost Saving, Team Development, Achieving Results, Exceeding Expectations.

Gallo’s passion in ensuring people are developed in the industry is paramount and the testimonies and feedback received from staff and guests alike, cements his legacy in the industry.


Wynnette Hagan

 

mazeconsulting 0481

Wynette has worked in the hospitality industry for over 20 years. She has a wealth of experience in 5 star hotels across the spectrum that the industry offers from waitron through to management. Because she worked her way up she provides a unique perspective in all aspects of the hospitality industry. She has an enthusiasm for “Old School” hospitality and is passionate about sharing her knowledge and watching people develop their skills. She firmly believes that attitude reflects leadership and that leading by example is an essential managerial skill.


Cindy Swanepoel

 

Cindy Maze Academy

Cindy Swanepoel has been working in the hospitality industry since 1999. Her career the past 15 years has included positions as General Assistant, Receptionist and Front Office Manager, amongst others. Her expertise include managing operations teams, logistics around functions/groups and hotel administration. Her team size ranged from 3 – 20 staff members during her time at various Guest houses and Hotels. Her portfolio as an associate to Maze Consulting will be in the HR Division, concentrating her efforts on recruitment, placing of the best candidates, staff training and SOP implementation.


 

COURSE 1: HOSPITALITY OPERATIONS

COURSE 1: HOSPITALITY OPERATIONS

Read more...

COURSE 2: OPERA PMS TRAINING

COURSE 2: OPERA PMS TRAINING

Read more...

COURSE 3:  MANAGEMENT (HOSPITALITY CUSTOMISED)

COURSE 3: MANAGEMENT (HOSPITALITY CUSTOMISED)

Read more...

Course 4: POS (POINT-OF-SALE) TRAINING

Course 4: POS (POINT-OF-SALE) TRAINING

Read more...